A washer that walks is telling you about balance, suspension or installation, and the three are easy to confuse. Here is how to work out which, starting with the check that costs nothing.
On a recently delivered machine this is the first thing to rule out, and it is far more common than a bearing fault.
These damp the drum's movement and wear out gradually, letting a normal load walk the machine across the floor.
A rumble that rises with spin speed and is present even on a balanced load usually means the bearings rather than the balance.
Based on symptoms like this, these are the components our technicians check first. The exact part depends on your model and what we find during diagnosis.
Denver — Brick bungalows, Denver Squares and Tudors from the 1900s-1930s through the central neighborhoods, with heavy scrape-and-rebuild and gut-remodel activity in Cherry Creek, Hilltop and Crestmoor. We also cover Elizabeth, Englewood, Erie across Central Denver.
ZIP codes we cover in Denver: 80202, 80203, 80204, 80205, 80206, 80207, 80209, 80210
There is no emergency here, but there is a clock. Faults like this get worse on their own schedule rather than staying put, and the repair is cheaper before the failing part takes something else with it — a few days, not a few months. If you're seeing a code on the display alongside this issue, our Samsung error code guide can help narrow down the cause before we arrive. Either way, our repair service covers same-day diagnosis and a flat-rate quote before any work begins.
Same-day diagnosis, genuine OEM-compatible parts, warranty of up to 1 year.
*Elite Appliance Repair Denver is an independent repair company. We are not affiliated with, authorized by, endorsed by or sponsored by Sub-Zero, Inc., Wolf Appliance, Inc., Viking Range, LLC, BSH Home Appliances (Thermador, Bosch, Gaggenau) or any other manufacturer named on this site, nor by any of their distributors. All brand names and trademarks are the property of their respective owners and are used here only to describe the appliances we service. We are not a factory service provider and specialize exclusively in out-of-warranty appliance repairs.